Terms of Service

1. Overview & General Conditions

This website is operated by SolScape CO. Throughout the site, the terms "we", "us", and "our" refer to SolScape CO. By visiting our site or purchasing from us, you engage in our "Service" and agree to comply with and be bound by the following terms and conditions.

2. Eligibility & User Representation

By agreeing to these Terms of Service, you represent that you are at least 18 years of age (or the age of majority in your jurisdiction). You may not use our products for any unauthorized or illegal purpose, nor violate any applicable laws in your jurisdiction.

3. Products & Pricing Accuracy

• All product prices are displayed in Australian Dollars (AUD) unless otherwise indicated, and are subject to change without prior notice.
• We reserve the right to modify or discontinue products or bundle offers at any time without liability.
• While we strive to display product colors, specifications, and dimensions as accurately as possible, slight variations may occur due to display monitor calibrations or manufacturing batch tolerances.

4. Orders, Billing & Payment Processing

• We reserve the right to refuse, limit, or cancel any order placed with us (including orders flagged by automated fraud-prevention systems or pricing errors).
• Payment processing is secured through certified third-party payment gateways (including Stripe and Shopify Payments).
• By submitting an order, you confirm authorization to use the designated payment method.

5. Shipping, Transit & Delivery

• Orders are dispatched within 1–3 business days. Estimated transit times across Australia are 6–12 business days.
• SolScape CO. is not liable for shipping delays resulting from carrier disruptions, customs clearances, regional weather events, or incorrect shipping addresses provided by the customer.
• All shipments are governed by our complete Shipping Policy.

6. Returns, Cancellations & Refunds

• All refunds, replacements, and order cancellations are strictly governed by our dedicated Refund & Returns Policy.
• Customers wishing to return items or report defects must contact support@solscape.co within 30 days of delivery according to the verification and return shipping requirements set forth in our policy.

7. Intellectual Property

All materials on this website — including brand logos, imagery, digital assets, graphics, UI design, and copywriting — are the intellectual property of SolScape CO. Unauthorized reproduction, distribution, or scraping of site content is strictly prohibited.

8. Limitation of Liability

• To the maximum extent permitted by law, SolScape CO., its directors, employees, or partners shall not be held liable for any direct, indirect, incidental, or consequential damages resulting from the use of our website, services, or outdoor products.
• Our total liability is strictly limited to the actual purchase price paid for the specific item in dispute.

9. Modifications to Terms

We reserve the right to modify these Terms of Service at any time. Any changes will take immediate effect upon posting to this page. Continued use of our store after updates constitutes full acceptance of the revised terms.

10. Contact Information

For inquiries regarding these Terms of Service, please contact our support desk:

• 📧 support@solscape.co — support desk operates Monday to Friday and responds within 24–48 business hours.