Fast, Tracked & Stress-Free
Last updated: September 2026 · At SolScape CO., we ensure every order is carefully handled, packaged, and dispatched with reliable end-to-end tracking directly to your address.
1. Order Processing Time
All orders are processed, quality-inspected, and dispatched within 1–3 business days (Monday to Friday, excluding public holidays). Once your package has been handed over to the courier network, you will automatically receive a dispatch confirmation email containing your tracking number and active tracking portal link.
2. Estimated Delivery Timeframes
We partner with established international and regional couriers (including Australia Post for final-mile delivery) to provide fast, reliable transit:
- →Standard Tracked Delivery (Australia-wide): 6–12 business days from the date of dispatch.
- →Express Tracked Priority: 5–9 business days.
- →International Orders: 7–15 business days depending on local postal customs processing.
3. Shipping Rates & Bundle Perks
4. End-to-End Tracking
Every order is assigned a unique tracking identification number upon dispatch. Please allow 24–48 hours from receiving your fulfillment email for initial scan updates to reflect on the carrier's live tracking portal.
5. Delivery Address & Accuracy
The customer is strictly responsible for providing complete and accurate shipping information at checkout (including street name, apartment/unit number, and postcode).
- →If you notice an error in your address details, please email support@solscape.co within 2 hours of placing your order.
- →SolScape CO. cannot be held liable for delayed transit or lost packages resulting from incorrect shipping information entered by the customer.
6. Stolen or Missing Packages
If your tracking status updates to "Delivered" but you cannot locate your parcel:
- →Check your porch, mailroom, safe drop locations, and verify with household members or neighbours.
- →If the package cannot be found, contact our support desk at support@solscape.co.
- →While SolScape CO. is not liable for theft post-delivery, our support team will open an official inquiry with the carrier to verify delivery GPS coordinates.
7. Returns & Damaged Shipments
If your item arrives damaged during transit or fails to perform as described, please refer to our comprehensive Refund & Returns Policy or contact our support team at support@solscape.co.
8. Contact Our Logistics Support
For any questions regarding your parcel status or shipping inquiries, please contact:
Support hours: Monday to Friday — 24–48 hour response time.
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