Shipping Policy

Business days are Monday to Friday, excluding public holidays. Once your parcel is handed to the courier, you'll automatically receive a dispatch confirmation email with your tracking number and tracking link.

We partner with established couriers (including Australia Post for final-mile delivery) for reliable transit:

• Standard Tracked Delivery (Australia-wide): 7–12 business days from the date of dispatch. Regional areas may take a little longer.

Delivery times are estimates. Occasional delays caused by peak postal volumes or extreme weather events are beyond our direct control.

• Single mat orders: Tracked AU Shipping is $7.95 AUD, shown clearly at checkout.
• Bundle orders (2× and 3× packs): FREE Tracked AU Shipping, applied automatically at checkout.

Every order receives a unique tracking number on dispatch. Please allow 24–48 hours from your dispatch email for the first scan updates to appear on the carrier's tracking page.

Please double-check your shipping details at checkout (street name, apartment/unit number, and postcode).

• Orders can be cancelled or modified within 2–4 hours of placement. If you spot an address error, email support@shopsolscape.com within that window and we'll update it.
• We can’t redirect parcels once they have been dispatched, so incorrect details may delay delivery.

If your tracking shows "Delivered" but you can't find your parcel:

• Check your porch, mailroom and safe-drop locations, and ask household members or neighbours.
• If it still can't be found, contact support@shopsolscape.com.
• While SolScape Co. is not liable for theft after delivery, our team will open an enquiry with the carrier to verify the delivery.

If your mat arrives damaged or doesn't perform as described, you're covered by our 30-Day Sand-Free Guarantee / 30-Day Satisfaction Policy. See our Refund Policy or contact support@shopsolscape.com.

For questions about your parcel or shipping, contact support@shopsolscape.com.