Frequently Asked Questions

Orders are processed and dispatched within 1–3 business days. Once shipped, estimated delivery across Australia is 7–12 business days with full end-to-end tracking provided via email.

We offer FREE Tracked AU Shipping on all 2× and 3× bundle orders! For single 1× mat orders, standard tracked shipping is calculated at checkout ($5.99 AUD).

The SolScape™ mat uses an advanced dual-layer micro-mesh weave. When sand lands on top, gentle movement or sweeping causes the sand grains to fall straight through the mesh, while the bottom weave prevents sand from coming back up from underneath.

It comes in an extra-large 200×200 cm (XL Family Size), providing plenty of room for up to 4 adults, towels, beach bags, and picnic gear, while still folding down compactly into its included carry pouch.

Simply shake off any loose debris. After a beach day, rinse with fresh water and hang to air dry in the shade. It can also be machine washed on a gentle cold cycle (no bleach).

We offer a 30-Day Money-Back Guarantee. If you are not completely satisfied with your mat, contact us at support@solscape.co within 30 days of delivery to arrange an easy return or exchange.

If you need to make changes or update your shipping address, please contact our support team immediately within 2–4 hours of ordering before the parcel begins processing.