Frequently Asked Questions

Dispatched in 1–2 business days. Tracked delivery takes 7–12 business days Australia-wide. Your tracking link is emailed to you as soon as your order ships.

We offer FREE Tracked AU Shipping on all 2× and 3× bundle orders! Single 1× mat orders ship with Tracked AU Shipping for $7.95 AUD.

The SolScape mat uses a breathable dual-layer sand-sifting mesh. Fine sand particles fall straight downward through both mesh layers when the mat is smoothed by hand — the calibrated weave lets sand filter down but physically prevents it from working its way back up from underneath. The result: a surface that stays clean no matter how much sand lands on top.

It comes in an extra-large 200×200 cm (XL Family Size), comfortably fitting 3–4 adults with room for towels, beach bags, and picnic gear. The mat folds down compactly for easy transport. Finish: reinforced contrast border stitching with heavy-duty metal corner rings.

Simply shake off loose sand — the dual-layer weave releases debris instantly. Rinse with fresh water after beach use or wipe with a damp cloth. The hydrophobic quick-drying weave air-dries in minutes. Machine washable on a gentle cold cycle (no bleach, no tumble dry).

30-Day Sand-Free Promise: if your mat is not what you expected or sand doesn't fall through, we'll replace it or refund you. Changed your mind? Return it unused within 30 days. Just contact us at support@shopsolscape.com — full details are in our Refund Policy.

Orders can be cancelled or modified within 2–4 hours of placement. Simply email support@shopsolscape.com with your order details and we'll take care of it.