Privacy Policy

When you visit our store or complete a purchase, we collect the following information:

• Order details: Full name, shipping and billing address, email address, phone number, and items purchased.
• Payment data: Payments are encrypted and processed securely by Stripe. SolScape Co. never stores or accesses your full card number.
• Device & usage data: IP address, browser version, device type, time zone, and browsing behaviour on our store.

We process your personal information to:

• Fulfil and dispatch your orders, send tracking updates, and provide customer support.
• Screen transactions for potential risk or fraud.
• Improve our website performance and shopping experience.
• Send promotional communications only if you have opted in — you can unsubscribe at any time via the link in our emails.

We use standard web technologies, cookies, and pixels to power site functionality and measure our marketing:

• Analytics & tracking pixels: We may use tools such as the Meta (Facebook) Pixel, Google Analytics, and TikTok tracking to understand how visitors use our store and to show relevant advertising.
• Essential cookies: Keep your cart contents, security tokens, and preferences during your session. You can change your cookie choices through your browser or our cookie consent banner.

We do not sell your personal data. We share only the data needed to run our store with trusted service providers:

• Fulfilment & couriers: Shared strictly for parcel transit and delivery notifications.
• Payment processors: Process transactions securely under PCI-DSS compliance standards.
• Legal compliance: When required by applicable law or official government requests.

Depending on where you live, you have the right to:

• Access, update, or correct the personal data we hold about you.
• Request deletion of your personal details from our customer records.
• Object to or restrict specific data processing activities.
• To exercise any of these rights, email support@shopsolscape.com.

We use SSL encryption and strict access controls across our store. Order data is kept in our records for as long as required for tax and legal compliance, then securely deleted.

For privacy questions or data requests, contact our support team at support@shopsolscape.com.