Privacy Policy

1. Information We Collect

When you visit our store or complete a purchase, we collect the following types of information:

• ✓Order Details: Full name, shipping/billing address, email address, phone number, and items purchased.
• ✓Payment Data: Payment transactions are encrypted and processed securely by certified third-party payment gateways (including Stripe). SolScape CO. never stores or accesses your full credit/debit card numbers.
• ✓Device & Usage Data: IP address, browser version, device type, time zone, and browsing behavior on our store.

2. How We Use Your Information

We process your personal information to:

• ✓Fulfill and dispatch your orders, provide tracking updates, and deliver customer support.
• ✓Screen transactions for potential risk or fraudulent activity.
• ✓Optimize our website performance, layout, and shopping experience.
• ✓Deliver targeted advertisements and promotional communications if you have opted in (you may unsubscribe at any time via the link in our emails).

3. Advertising, Analytics & Tracking Technologies

We utilize standard web technologies, cookies, web beacons, and pixels to power site functionality and optimize our marketing campaigns:

• ✓Analytical & Tracking Pixels: We use tools such as the Meta (Facebook) Pixel, Google Analytics, and TikTok tracking to understand user interactions and deliver relevant advertising.
• ✓Essential Cookies: Maintain cart contents, security tokens, and currency preferences during your shopping session. You can adjust your cookie settings through your browser preferences or via our cookie consent banner.

4. Sharing Your Information

We do not sell your personal data. We share necessary operational data exclusively with vetted third-party service providers who assist in operating our e-commerce business:

• ✓Fulfillment & Couriers: Shared strictly for package transit and delivery notifications.
• ✓Payment Processors: Securely process transactions under strict PCI-DSS compliance standards.
• ✓Legal Compliance: When required by applicable laws, subpoenas, or official government inquiries.

5. Your Data Rights

Depending on your jurisdiction, you hold the right to:

• ✓Access, update, or correct the personal data we hold about you.
• ✓Request the permanent erasure of your personal details from our customer records.
• ✓Object to or restrict specific data processing activities.
• ✓To exercise any of these rights, contact us at support@solscape.co.

6. Data Security & Retention

We implement industry-standard 256-bit SSL encryption and strict access controls across our platform. Order data is retained in our accounting records for tax and legal compliance purposes before being safely purged.

7. Contact Information

For any privacy-related inquiries, data requests, or policy questions, please contact our Data Compliance Team at: 📧 support@solscape.co